DrivenEvents Terms of Service

Effective date: July 18, 2026

1. Acceptance, eligibility, and accounts

By accessing or using drivenevents.app (the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 13 years old to create an account. Accounts are provided through our sign-in provider (Clerk). You are responsible for the accuracy of your account information and for all activity that occurs under your account. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes it.

2. Platform role — DrivenEvents is a marketplace

DrivenEvents is a marketplace platform. Event organizers — not DrivenEvents — are the merchant of record for tickets, registrations, vendor booths, and other items they sell through the Services. Payments are processed by Stripe under Stripe Connect; organizers contract directly with Stripe under the Stripe Connected Account Agreement. DrivenEvents is not a party to the transaction between you and an organizer, does not run events, and does not take possession of the goods, services, or experiences organizers sell.

3. Fees and pricing

Buyers pay the listed ticket or registration price plus a DrivenEvents service fee of the greater of $2.00 or 5% per ticket, plus payment-processing costs. The total price, including all mandatory fees, is displayed before you pay and does not change after selection. Vendor booth listings carry a flat $10 platform fee. Raffle items are excluded from platform fees.

4. DrivenEvents Refund Guarantee

4.1 Guarantee scope and trigger

The guarantee applies when (a) the organizer cancels the event on the platform, or (b) the event does not take place as scheduled. DrivenEvents determines whether an event “did not take place” based on organizer cancellation records, buyer reports, and reasonable supporting evidence; DrivenEvents’ determination is final for guarantee purposes.

4.2 Refund amount and fee treatment

If the guarantee applies, 100% of the ticket and registration price is refunded to your original payment method. The DrivenEvents service fee disclosed at checkout is not refunded.

4.3 Timing, method, and claim path

Refunds are issued to the original payment method within 10 business days of (a) organizer cancellation or (b) DrivenEvents’ determination of non-occurrence. Organizer cancellations refund automatically. For an event that did not take place, submit a report via “Report this event” (sign-in required); DrivenEvents reviews and refunds eligible orders.

4.4 Exclusions

Buyer-initiated refunds (change of mind, unable to attend) are governed by the event’s stated refund policy, not this guarantee. The DrivenEvents service fee is non-refundable for buyer-initiated refunds as well.

5. Cancellations and organizer payout hold

If an organizer cancels an event, ticket buyers are refunded per §4. Organizer payouts are held until 3 days after the event end date to fund the refund guarantee; Stripe may impose additional holds under its own agreement. Cancel-and-refund-all tooling processes refunds through the platform refund queue. DrivenEvents may debit an organizer’s connected account, offset future payouts, or invoice the organizer for guarantee refunds paid on their event.

6. Organizer obligations

Organizers must: provide accurate event information (date, venue, pricing, and what attendees receive); honor validly purchased tickets and registrations; hold the permits, insurance, and legal capacity needed to run their event; handle any waivers their event requires (§8); and comply with tax obligations on their sales. Organizers are independent businesses (and, for privacy law, independent controllers) with respect to attendee data they export or collect off-platform. Organizers indemnify DrivenEvents for guarantee payouts caused by their cancellation or non-occurrence of their event.

7. Acceptable use

You may not: create fake, misleading, or fraudulent events; sell tickets to events you do not control; impersonate any person or organization; scrape or make automated bulk access to the Services; interfere with voting integrity (duplicate or automated votes); upload unlawful or infringing content; or use the Services to send unsolicited messages. We may remove content and suspend or terminate accounts for violations (§10, §14).

8. Waivers

Organizers may upload waiver PDFs for their events. Drivers and participants acknowledge them in-app, and DrivenEvents stores the acknowledgment record (who acknowledged, which waiver version, when) on the organizer’s behalf. The waiver is a contract between the participant and the organizer; DrivenEvents is not a party to it, does not draft it, and makes no representation about its enforceability.

9. Your content, photos, and license

You retain ownership of photos and content you upload. You grant DrivenEvents a non-exclusive, worldwide, royalty-free license to host, resize, and display your content to operate the Services, including public event galleries served from our storage (AWS S3). You represent that you have the rights (including from persons or vehicle owners depicted, where required) to upload the content.

Copyright complaints: send DMCA notices to the contact in §14. We remove infringing content and terminate the accounts of repeat infringers.

10. Reporting and enforcement

Signed-in users may report an event or content via the in-app report form. Reports are reviewed by the platform. We may request more information, remove listings, pause ticket sales, hold payouts pending review, or suspend accounts. We do not guarantee a particular outcome and may not disclose enforcement details to the reporter.

11. Disputes and chargebacks

Before initiating a card dispute, contact us or the organizer — the refund guarantee (§4) usually resolves faster. Nothing in these Terms waives your statutory billing-dispute rights. Chargebacks on organizer sales are the organizer’s financial responsibility; DrivenEvents may debit connected-account balances or offset future payouts for chargeback amounts and processor fees, per the Stripe Connected Account Agreement. Abusive or fraudulent dispute patterns may lead to account termination.

12. Disclaimers and limitation of liability

The Services are provided AS IS; we disclaim implied warranties to the extent permitted by law. DrivenEvents is not liable for organizer conduct, event quality, cancellation losses beyond the §4 refund, or indirect or consequential damages. Our aggregate liability is capped at the greater of $100 or the fees you paid DrivenEvents in the 12 months before the claim. Some jurisdictions do not allow some of these limits; they apply to the maximum extent permitted.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules.

Any dispute is resolved by individual binding arbitration under the AAA Consumer Arbitration Rules. Class actions and class arbitrations are waived. You may opt out of arbitration within 30 days of first accepting these Terms by emailing the contact in §14. Either party may bring an individual claim in small-claims court instead.

14. Termination, changes, and contact

You may close your account at any time. We may suspend or terminate accounts for violations of these Terms, with notice where practicable; paid, undelivered obligations are refunded per §4. We may update these Terms; material changes are notified via the Services or email at least 14 days before taking effect.

Contact: DrivenEvents, 370 N Dugan Rd, Urbana, OH 43078, support@drivenevents.app.